California Responsible Beverage Service Training Off-Premise

California Responsible Beverage Service Training Off-Premise


Online Course / 3 Hours



This course provides you with the necessary knowledge and techniques you need to be a responsible seller of alcohol. Specifically, you will learn how to protect yourself and your establishment from liability; how alcohol affects your customers; how to recognize the effects of alcohol on your customers; how to prevent customers from becoming intoxicated; how to intervene when you need to refuse a sale to someone; how to prevent and deal with disturbances; how to accurately check IDs and recognize minors. This course is approved by the The California Department of Alcoholic Beverage Control (ABC) and is valid for two years.

LESSON 1 Introduction

  • Alcohol Use in the United States
  • Responsibility as a Seller
  • Liability
  • Criminal liability
  • Civil liability

  • LESSON 2 How Alcohol Affects the Body

  • The Passage of Alcohol Through the Body
  • Alcohol’s Effects on the Brain and Behavior
  • Blood Alcohol Concentration (BAC)
  • Absorption Rate
  • Other Factors in Intoxication
  • Alcohol and Other Drug Interactions
  • The Weakest Drink: A Challenge of Real World Skills

  • LESSON 3 Recognizing Intoxicated Customers

  • Observing Customers
  • Communicating with Customers
  • Types of Drinkers
  • Obvious Behavioral Clues
  • How to Know When to Refuse Service to Someone
  • The Weakest Drink: A Challenge of Real World Skills

  • LESSON 4 Preventing Disturbances

  • Maintaining a Safe Environment
  • Handling the Intoxicated
  • Handling the Aggressive

  • LESSON 5 Liability

  • Checking IDs
  • Recognizing Fake IDs
  • Compliance Checks
  • Forms of Alternative Transportation
  • Incident Documentation Log
  • The Weakest Drink: A Challenge of Real World Skills

  • LESSON 6 Second-Party Sales

  • Second Party Sales
  • Shoulder-Tapping
  • Switchouts
  • Roleplay

  • LESSON 7 How to Refuse a Sale

  • Refusing a Sale
  • Refusing Sales to Minors
  • Refusing a Second-Party Sale
  • The Weakest Drink: A Challenge of Real World Skills

  • LESSON 8 California State Regulations

  • Administrative liability – ABC license sanctions
  • California State ABC laws and regulations
  • Retail Operation Standards – Section 25612.5 B&P Code
  • Age of servers
  • Hours of Operation
  • Sales to minors
  • Possession by minors
  • Sales to obviously intoxicated persons
  • Drinking driver laws
  • Disorderly and/or disruptive premises
  • Insurance
  • Local ordinance requirements
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